Testimonials Resident with Adult Daughter

Testimonials from Our Residents & Their Families

Dear Ms_ Matthews,
On behalf of the entire Walker family, I write to thank you for the many years of care and concern for our beloved Wyatt Tee Walker. As we mourn his passing, we are comforted in knowing that he was well cared for the past several years up to the day he transitioned. we cannot say enough good things about the staff and nurses who tended to his needs and ours. Whether it was a family celebration in one of the common areas, eating a meal in the dining room or his participation in any of the activities offered, we appreciate the kind and courteous treatment we received. Initially it was a difficult decision — based on his health needs — to move him into The Crossings, but ultimately it was the best of all possible options for Dr. Walker’s health and ability to remain somewhat independent.
Please extend our sincere appreciation to all on the staff and thank them for taking and relaying messages to us in the aftermath of his passing. We do not expect any further support in that manner going forward. Many of your staff have become like extended family to us. We will stop by periodically to say hello.
Thank you again from the bottom of our hearts.
Teresa W. and Family

Hi Sherry, Thank-you for your e-mail. The Crossings provided mom with physical/speech/ and occupational therapy when she first arrived at the Crossings last August. The facility that mom is currently in called me and had some concerns that The Crossings would back out of receiving mom back into the residence at the “eleventh hour”. It was something that they had experienced before with assisted living homes. I told the discharge nurse that we had spoken and to call you with any questions. It is my hope that your encouraging words over the phone would stand as true for mom, even in the “eleventh hour” when she is discharged from the hospital. It is mom’s desire to come back to The Crossings to regain her strength. A rehabilitation center would provide the therapy; however, mom does not feel comfortable there which suggests a less successful result to the work. Mom had established a good relationship with the therapy company that is at The Crossings at Ironbridge and this would help motivate her to work hard at her therapy.
Thank-you for all the ways The Crossings at Ironbridge have made mom feel like she is loved and cared for.

Hello Sherry! I hope you enjoyed a very nice and relaxing Christmas with your family. I had a nice Christmas, especially at the party up in Harmony on the 23rd. The gathering was awesome, so many family and friends of the Residents, it really warmed my heart. I received the best ever Christmas gifts from my Mom, the wonderful painting photo and framed heart. I can’t say enough great things about Colleen and all the wonderful Healthcare aides up in Harmony. The improvements up in Harmony are significant and so very appreciated. I am told my Mom attends more meals with the group and is in a little better mood each day. Colleen, Erica, Jody, Lenore, Beth, and so many others have formed a great team and the energy is so much more positive. I also must give kudos to Carol at the front desk, keeping me up to date on events and communicating my schedule to the aides so that my Mom is ready when I arrive. Under your leadership, there have been so many great improvements at the Crossings in the last two years. Thank you!! FYI, I will close on the sale of my parent’s home in two days, but do plan to keep Mom there through the winter.
I wish you the best in 2018!!
Bethany B.

I’m calling to give accolades to the dining staff, Christmas dinner was amazing all the dining staff were dressed up. They had the best crab cakes and prime rib and the dining room was packed and everyone had a great time.

Wonderful Community, The Crossings at Ironbridge has become my family in a very short time! The Crossings has truly caring staff that show from the moment you walk in the door!! The Crossings is a well-run facility that truly cares about each of their residents and staff members. The facility is very inviting and feels like home. The dining facility is like coming into a restaurant with dining attendants that immediately serve you…and provide you a menu for you to choose your meal. There are wonderful activities to engage in 7 days a week. In a short time, The Crossings staff and management have become part of my family. The Crossings staff/family helped me manage an extremely stressful time in my life (putting my father in Assisted Living) to become a manageable process that I could accomplish.

Four years ago we researched and visited a number of communities and from our perspective it quickly became clear that The Crossings at Bon Air was best for us! One of the first things that impressed us was the attitude, sincerity and friendliness of the staff. Four years later the family feeling still remains.

I’ve been here less than a year but I love it. Everything they promised before we moved in has come true. I love my room here and I can enjoy doing what I like to do… I can pursue my hobbies. I certainly like the people that work here. I am 100% content and I mean that with sincerity. I don’t have any reservations about it.

It is so important to me to share how happy my dad is now that he is at The Crossings. My dad has some dementia, and I realize he requires special needs and care. The staff there have provided that for us. Also, when I first talked to The Crossings, I told them dad was quiet and did not want to participate in activities. However, since becoming a resident at The Crossings, dad has renewed social skills, and is now one of the Ambassadors for The Crossings. His physician was previously concerned that he had lost weight; however, since moving into The Crossings dad has gained weight and his physician is very encouraged over this.

For anyone looking for the place that is “good enough” for those you love, The Crossings is that place. Moving Dad to an Independent/Assisted Living facility was an extremely difficult decision for my family. The Crossings facility has been the answer to my prayers. The staff welcomed us with open arms. Dad felt as though he was at home when he arrived. The Crossings staff helped me with the move, including the smallest of details, such as locking down the elevators and removing boxes. The Community was there every step of the journey to ease my worries and her support didn’t end when the move-in was complete. Andrea continues to reach out to Dad to make sure he is “OK” and checks in with me to make sure I am as well. She is the face of The Crossings. Her genuine personal approach is how we were able to get through a difficult time. Knowing my Dad is comfortable and feels at home at The Crossings means everything to our family.

I drove passed the building as it was being built. My daughter and I lived together, and the home was becoming too small for the both of us. The two major points for me choosing The Crossings at Harbour View, were the fact that I could afford the move, as well as being close enough to be able to see my daughter on a regular basis.

I have been living here at The Crossings at Ironbridge for 8 years and this is the best senior living community I’ve ever seen. What impresses me most is the care and competence of the staff and I commend the management. The community is superb and the menu is fantastic and delicious. The community is clean and inviting, which truly makes it feel like home.

My reason for moving here was that I was lonely. And I knew I needed a change. When I came here I fell in love with the place, as it brought back a lot of memories from the past. The staff was great and didn’t treat me like just another “tenant,” and that’s the case even now. I wake up every morning feeling great because I know I have so many friends and so much to do! The only time I’m in my apartment is in the morning and the evening. I feel like I’m on a cruise ship! My children are also pleased knowing I’m here and happy as well.